Privacy Policy for Pandido Accounts and Digital Services

This Privacy Policy explains how personal information is handled when a person registers, uses casino or sports products, deposits, withdraws, contacts support, enters a promotion or changes responsible-gambling controls. Dreamline Ventures SRL operates Pandido and acts as the organisation responsible for the processing described here. The policy should be read before an account is created and revisited when a material update is announced.

1. Information Collected Through the Account Journey

Different stages produce different records. Registration creates identity and contact data. Payment activity creates transaction and payment-ownership records. Gameplay creates betting, session and promotion history. Verification can require documentary evidence.

Only information relevant to the account, transaction, legal duty or service operation should be requested. Players should provide accurate details and update them when they change.

2. Why Pandido Uses Personal Information

Processing supports several separate functions:

• creating and administering an account;
• confirming age, identity, address and payment ownership;
• accepting deposits, processing withdrawals and maintaining transaction records;
• providing casino games, sports markets, promotions and VIP benefits;
• detecting fraud, collusion, account misuse, payment abuse and money laundering;
• applying responsible-gambling limits, exclusions and account protections;
• responding to support requests, disputes and complaints;
• securing systems, investigating incidents and preventing unauthorised access;
• meeting legal, licensing, accounting and regulatory duties;
• sending marketing where consent or another valid permission applies.

The legal basis depends on the purpose. Contractual processing is needed to run the account. Legal-obligation processing supports KYC, AML and regulatory records. Legitimate interests may support security, fraud prevention and service improvement. Consent is used where the law requires a freely given choice, including certain marketing or cookie activities.

3. Verification, Fraud Prevention and Automated Signals

An account may be screened for inconsistent identity details, unusual payment patterns, duplicate-account indicators, device links, rapid movement of funds or responsible-gambling risk. A signal does not automatically prove wrongdoing. It can trigger a manual review, a document request or a temporary transaction check.

When KYC is requested, submit the named document through the secure upload route. A government ID, proof of address and payment-ownership evidence may be required. Source-of-funds or source-of-wealth information can be requested when the transaction pattern or legal duty makes it necessary.

4. Cookies and Similar Technologies

Cookies and local-storage tools help maintain sessions, remember choices, secure login, measure performance and understand navigation. Essential cookies support authentication, cashier security and account continuity. Analytics cookies help identify errors and improve journeys. Marketing technologies may measure campaign performance or tailor offers where permitted.

Browser controls can delete or block non-essential cookies. Blocking essential storage may interrupt login, account security, payment handling or preference retention. The consent tool should be used where it is displayed because it records the current category choices.

5. Who May Receive Information

Data may be disclosed only where there is an operational, contractual or legal reason. Recipients can include:

• identity and age-verification providers;
• payment processors, card networks, banks and digital-asset services;
• game, sportsbook and platform technology suppliers;
• hosting, security, analytics and customer-support providers;
• professional advisers, auditors and insurers;
• regulators, law-enforcement bodies, courts or tax authorities where required;
• a purchaser or successor in a legitimate corporate transaction, subject to safeguards.

Service providers are expected to use information for the instructed purpose, protect it appropriately and retain it only as required.

6. International Processing and Safeguards

Online gaming services can involve suppliers in more than one jurisdiction. Where personal data is transferred internationally, an appropriate legal mechanism and contractual or organisational safeguards should be applied. The protection chosen depends on the origin, destination and recipient of the data.

7. How Long Records Are Kept

Retention is based on account status, legal obligations, transaction history, dispute risk, AML requirements and security needs. Records are not retained simply because storage is possible. When a retention period expires, information should be deleted, anonymised or placed beyond routine use unless a legal hold or continuing obligation applies.

Self-exclusion and fraud-prevention records may need to be retained after account closure so the exclusion or protection remains effective. Transaction and verification records may also outlive the active account because financial and regulatory rules require an audit trail.

8. Security Responsibilities

Pandido uses technical and organisational controls designed to protect confidentiality, integrity and availability. No internet service can promise absolute security, so players also have responsibilities: use a unique password, secure the connected email account, do not share one-time codes and log out from shared devices.

Suspected account access should be reported to live chat immediately. Include the approximate time and activity observed, but never send a password or complete payment credential.

9. Privacy Rights and Requests

Depending on applicable law, a person may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. A request should identify the account and the right being exercised. Additional verification may be needed so information is not disclosed to the wrong person.

Some requests have lawful limits. Transaction, AML, fraud, self-exclusion or dispute records may need to be preserved even after deletion is requested. Marketing consent can be withdrawn without closing the account; service messages concerning security, transactions or terms may still be sent.

10. Children and Age Controls

Pandido accounts are for adults aged 18 or over. Information suggesting underage use should be reported promptly. Parents and guardians should protect payment instruments, use device controls and avoid leaving an authenticated gambling account open on shared hardware.

11. Changes to This Policy

The policy may be updated to reflect legal duties, product changes, suppliers or security practice. A material change may be communicated through the site, account or registered contact channel. The date at the top shows the current published revision.

12. Privacy Contact

Privacy questions and rights requests can be initiated through 24/7 live chat or by emailing [email protected]. State that the request concerns privacy, identify the account email and describe the required action. Do not attach identity documents to an ordinary email unless the secure process specifically instructs it.